4 our Guests

Online payment security

The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and is not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special security technologies for online card payments are used, data processing is carried out on a secure server of the processing company.

During the transaction, you will be additionally redirected to the page of the Issuing Bank to enter a confirmation security code (if the bank that issued your card supports 3DSecure technology, and your card also supports this program).

3D Secure is an additional cardholder authentication procedure designed to ensure guaranteed security of bank card payments on the Internet.

Payment and return procedure

Payment for services at the Hotel is carried out in the national currency – the Kyrgyz som.

Payment for services at the Hotel is made according to the Price List valid on the date of booking confirmation or the date of provision of additional services:

• in cash;
• bank cards;
• by bank transfer;
• when booking and paying on the Hotel’s website using Internet acquiring.

Payment for accommodation at the Hotel is charged in accordance with a single checkout time – from 14:00 of the current day local time. A hotel day is considered to be accommodation from 14:00 of the current day, local time, to 12:00 of the next day, local time.

Upon the expiration of the paid period of stay, the Guest is obliged to vacate the room no later than 12:00 or extend the period of stay in the room. In case of untimely release of the room by the Guest, the Hotel administration has the right to evict the Guest.

To make a refund of funds paid in cash or by credit card, you must contact the Reservation Department (Registration) and fill out an Application for a refund.

If the Guest has shortened his stay at the Hotel, a refund is made for the paid, but unused days with deduction of the cost of the day of accommodation.

According to the rules of the Hotel, the refund is made in the same form in which the payment for the services of the Hotel was made.
If a guaranteed reservation is canceled less than 3 days before the date of arrival, the amount of the cost of one night’s stay will be withheld.

To return the funds paid by the Guest using Internet acquiring or bank transfer to the current account, the Guest must fill out the Application (Application form), attach a scan of the cardholder’s identity and send it to the Hotel using the same mail that was used when booking and payment.

In this case, the refund will be made by transferring the paid amount minus banking services for the transfer. Refunds are possible if the booking is canceled or reduced, no later than 3 days before the date of arrival.

Условия возврата:

• Денежные средства могут быть возвращены в случае отмены брони более чем за 72 часа до расчетного часа заезда.
• Денежные средства в случае возврата, возвращаются за минусом банковских комиссий за перевод денег.
• Денежные средства, в случае возврата, могут быть возвращены только на ту же карту, с которой была оплачена бронь.
• Срок рассмотрения заявки Отелем до 72 часов. Время необходимое на возврат - регулируется банковской системой.